FAQ

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The Castle of Horrors IS A FIRST CLASS HAUNTED HOUSE ATTRACTION comprised of approximately 50,000 square feet of themed rooms, corridors, and a labyrinth of passageways designed to to maximize one’s fears.

faq2No. The journey through The Castle of Horrors is on foot.

faq3YES. The Castle of Horrors IS DESIGNED TO BE THE MOST INTENSE, CREEPY AND “SCREAM INDUCING” HAUNTED HOUSE ATTRACTION IN THE UPSTATE NEW YORK AREA.

faq4The Castle of Horrors is not recommended for children under 14 years of age and is certainly not appropriate for young children. It is designed to be “cutting edge” in presentation and content. While children under 14 must be accompanied by a parent or guardian, there will be no refunds after a ticket is purchased and a patron has entered.

faq5NO, Except that we recommend that you do not wear white or expensive clothing. During your journey it is possible that you might inadvertently or accidentally come in contact with one of our performers or a prop or decoration that has make up or stage blood on them. While it is all water soluble, it is more practical to avoid this type of clothing. Do not wear open toes shoes or flip flops.

faq6No. The cast of The Castle of Horrors is trained not to touch any patron. Likewise, you will be instructed not to touch any actor or any of the props or decorations inside. If you do, you will be immediately removed from the attraction by security personnel and no refund will be given.

faq7Yes. There are emergency exits you can use with the direction of a cast member – however, there will be no refund.

faq8Yes. The Castle of Horrors is not recommended for people with heart or back problems, pregnant women, people prone to seizures or anyone who has an affliction that is made worse by fear, anxiety or flashing lights. Also, this haunt is not recommended for anyone with health issues that can be made worse or aggravated by attending.

faq9Normally, patrons go through in groups of 2-4.

faq10900 EAST MAIN STREET, ROCHESTER, NY 14605

faq11By car or RTS bus. Click Here to go to the Directions page.

faq12YOU CAN PURCHASE TICKETS ON THIS SITE, IN PERSON AT THE DOOR, AT ANY WEGMANS LOCATION, AARON’S ALLEY OR AT THE HOUSE OF GUITARS. Click here for Tickets.

faq13Click here for the hours / dates or click on the hours / DATES tab on the menu above for details!

faq14DOORS OPEN AT 7PM. THE FIRST PEOPLE IN LINE ARE THE FIRST PEOPLE THROUGH. WEEKENDS CLOSER TO HALLOWEEN TEND TO BE BUSIER. MAKE SURE TO PLAN ACCORDINGLY. DEPENDING ON THE LINE WE WILL TURN PEOPLE AWAY IN ORDER TO CLOSE ON TIME. GENERALLY SPEAKING ARRIVING EARLIER IS BETTER.

faq15EACH NIGHT WE WILL SELL GENERAL ADMISSION TICKETS “AT THE DOOR”. THESE TICKETS WILL WORK THE SAME AS THE ON-LINE TICKETS. THAT IS, WHEN YOU ARRIVE YOU WILL ENTER THE LINE OF PATRONS. BEFORE BREAKING OFF INTO GROUPS YOU WILL HAVE THE OPPORTUNITY TO PURCHASE TICKETS FROM THE KIOSK.

faq16Depends on how scared you get. But your sojourn through The Castle of Horrors is usually about 20 minutes.

faq17YES

 

general rules

  • No Smoking
  • No food or beverages
  • Do not turn around and approach the entrance of the haunt, follow and continue through until reaching the end.  Anyone doing so will be escorted from the premises.
  • No running
  • No flash cameras or video photography allowed
  • No flashlights or lighters are allowed
  • All glass containers, cans, fireworks, guns, knives, cutters, or incendiary devices, explosives, and weapons or would-be weapons, are strictly prohibited.  Anyone carrying any of such items shall be stopped and prohibited from entry.
  • Individuals who appear intoxicated will be removed from the venue, with absolutely no exceptions

Due to the intense nature of this experience, we have adopted a Strong Policy regarding adherence to these rules, which are intended to keep you, other customers and our actors safe.  Our Strong Policy is a zero tolerance for violation of any of these rules. Violation will result in immediate removal from the venue. No refunds.

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